Who we are

We are a small Helsinki-based online store called L.O.O.M.

Our website address is:

 What personal data we collect and why we collect it

When you purchase something from our store we collect the personal information you provide us such as your name, your address, email address mobile number, as a necessary part of buying and selling process. We also keep record of your transactions, order numbers, products purchased, discounts used, communication regarding orders and any other communication.

We will only keep your data for as long as necessary to operate our business (TAX and legal reasons).

Our store is hosted on Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products to you.

Your data is stored through Woocommerce´s data storage and databases.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

In order to provide you with the best service, we keep the information, feedback etc from your submitted contact forms for 6 months.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select ”Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. If you visit a web page that contains embedded content you may be sent cookies from these websites. Here is a list of some external companies we use: Facebook, Firefox, PayPal, Klarna, Instagram.

Who we share your data with

 We only share your information with third-party providers used by us to allow them to perform the services they provide to us.

We share your data with our payment gateway partners, logistics partners, courier partners and e-commerce platforms in order to process and distribute your order.

How long we retain your data

 If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

 If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

Under current legislation you have certain mandatory rights regarding your data. You have the right to:

  • Request a copy of your data
  • Request any data to be corrected (or do so yourself under My Account)
  • Request data to be deleted if it is no longer legally or operationally required
  • Object to your data being used for profiling

If you wish to exercise any of these rights please contact us via the Privacy Policy Form on our site.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

 To protect your personal information, we take reasonable precautions and follow industry best practises to make sure they are appropriately used.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).

SSL (Secure Sockets Layer) is a standard security protocol for establishing encrypted links between a web server and a browser in an online communication.

The usage of SSL technology ensures that all data transmitted between the web server and browser remains encrypted.

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